On the 13th I wrote a blog post about Globe services. I tried to keep the tone neutral, to be fair. We’ve been having some problems with them, but I wanted to give them a fair chance to get their shit together so the post was mostly just about what they offer in terms of Internet services. However, every single day we seem to have an issue with Globe and their response is less than adequate, even for a provider in a 3rd world country.
Globe Sucks
Globe’s WiMax Rip-Off
My biggest issue right now is with Globe’s WiMax service.
We had two choices when we signed up. We could either pay 795 PHP per month for a 512 kbits/s plan, or pay 995 PHP per month for a 1 MB/s (~1024 kbit/s) plan. We figured it was worth the extra 200 pesos for double the speed so we went with the higher plan.
WiMax is high speed broadband, or so they claim, and for a while it was fantastic. When it was first installed, the morons put it on the side of the house, under the eaves, so the signal was bad. When we finally got it installed correctly on the roof and our signal strength went from 36% to 100%, it was like I was in the US somewhere. Well, ok not that great, but it was close. Everything was fast and download speeds were reasonable at 100 kbits/s, on average, meeting the rate quoted in our plan.
So here’s the fucked up part. Everything went to crap after we had the service for about two weeks. On the 8th, our connection speed dropped from 1 MB/s to 300 kbits/s. Now, just to make sure you understand, that’s 1/3 of what it should be, and is lower than the lower tier plan, which is supposed to be 512 kbits/s. So, we’re paying for a higher tier plan and can’t even get the connection speed of the lower tier plan. What kind of sense does that make? I’ve contacted their customer support numerous times, in numerous ways, to try to get this fixed, but the answers are getting increasingly stupid and I think we’re just being screwed.
Globe has a Twitter account, @talk2Globe, and I figured why not give it a shot? It’s easier to communicate in type when you’re talking to someone that has trouble understanding English, which is the impression I have of Globe CSRs after having dealt with them many times previously. Either that or they’re trained to make conversations intentionally more difficult than they have to be So, the day after the connection slowed down, I DMed their Globe account with the details of our problem.
The following day I received these DMs from Globe:
So, I messaged them back letting them know I’d checked all of those things before messaging them and that the problem was ongoing.
They replied with this:
That’s a reasonable request, so I went ahead and used Speed Test and sent them the results.
As you can see from the results, the speed seems to be fairly well capped at .30 Mb/s down, or about 300 kbits/s. That’s constant. It’s still this way now, as of the 21st (keep in mind the times on the Speed Tests are in GMT, not local Philippines time):
I sent links to these Speed Test results to Globe via DM. This was their response:
This is the first time I heard Globe say that 300 kbits/s is an acceptable speed for their WiMax, and while that might be completely fine if I had the 512 kbs/s plan, I expect more from them when I have the 1 MB/s plan. I expect at least more than I would get from the tier below me. Common sense tells you that 1 MB/s is the maximum, but not the speed you’ll get all the time. Common sense also tells you that you should get 1 MB/s at least most of the time. Unfortunately, I’m not getting it, period. Ever. I can’t even break 512 kbits/s.
So, I let the Globe guy know his response wasn’t satisfactory, because there’s no way we’d be getting 1 MB/s speeds consistently and then suddenly be completely capped at 300 kbits/s.
“We hope you understand.”
Ya. I do understand buddy, but I’m not going to let your company keep screwing me.
I resolved to call the hotline, lodge my complaint again and also lodge a complaint against this Twitter imbecile.
Call to the 211 Customer Service Hotline #1
Right after sending my DM replies to Globe’s Twitter account, I called the hotline. I explained the problem to the CSR and he walked me through their standard trouble shooting techniques. Then he got smart and had me access the modem’s information page. He had me read off some numbers on the page and told me that one of them, either the ‘RSSI’ or ‘CINR Reuse’, he didn’t specify which, wasn’t within acceptable limits. Right on. So then I told him about how inept their Twitter CSR is, and asked him why the guy wasn’t trained to find the same things that he did.
Then we agreed that he’d send out some technicians to look at my set up and figure out what the problem is. These technicians showed up on time the following day (the 12th) and checked everything out. They looked at the figures on the modem’s info page, ran some speed tests, and then told me that the problem is with the tower that our modem connects to. They said they’d submit the report and have it checked out.
Call to the 211 Customer Service Hotline #2
On the 14th I called back and asked what was going on since our service hadn’t improved. I was told that the tower in our area would be serviced on the 16th and to just monitor our connection speed. We were told to be sure to call back if nothing improved, but then, despite the fact that there was a verified problem, she also reminded me that 300 kbits/s is “an acceptable speed for WiMax.” I told her we had a perfectly good 1 MB/s connection until it suddenly dropped off, that it was a verified problem, and that I expected my regular speed to return to 1 MB/s since I knew it was possible, and it’s what we are paying for.
Call to the 211 Customer Service Hotline #3
I kept an eye on the connection speed and nothing happened. It stayed slow and steady at 300 kbits/s. On the 19th I called back again, asking what the problem was and when I could expect my connection to return to the speed we’re paying for. That’s when I had to argue again about the supposed acceptability of 300 kbits/s for WiMax speed.
I asked them how it was possible for us to have 1 MB/s speeds for two weeks and then for it to suddenly drop off and stay capped at 300 kbits/s. I asked why I would pay for a 1 MB/s plan when they couldn’t even offer the speed for the lower tier plan. The moron couldn’t seem to understand the concept, so I had to make it really simple for him. I asked him:
“If you went to the gas station and paid for 10 liters of gas and they only gave you 3, would that be ok with you? Would that be acceptable?”
The analogy isn’t quite right, but it’s close enough.
I’m sure the person on the other end of the line finally got what I was talking about, but instead of agreeing with me, he just went back to quoting company rhetoric about 300 kbits/s being acceptable for WiMax. Do they really think we’re going to pay 995 PHP per month when they can’t even give us the level of service that people paying 795 PHP per month are getting? It’s not an issue of it occasionally being 300 kbits/s. It’s ALWAYS 300 kbits/s.
The call ended with them assuring me they’d send someone out to look at our connection again. Those people were supposed to show up yesterday, but didn’t. They called at 6:30 PM to tell us how deeply sorry they were and that they’d come today instead (Saturday, the 21st). Thanks a lot. I’m glad I wanted to sit around the house all day Saturday waiting for them after doing the exact same thing on Friday.
My Theory
It’s really possible that there’s something wrong with the tower, considering the response from the 1st call about there being something wrong with the RSSI or CINR Reuse figures, and they’re just too inept to figure out how to fix it. Or it could be that they know what’s wrong with it but won’t spend the money to repair it. Neither would surprise me, but it’s still not acceptable.
However, I think there might be another reason for it. I think Globe did this on purpose so they could accommodate more customers using that same tower, without upgrading their hardware. Since we got our WiMax set up, I’ve seen other Globe antennae popping up in the neighborhood. From a greedy, ‘fuck-the-customers-let’s-make-money’ perspective, it makes perfect sense. What doesn’t make sense is that my connection would be perfectly good and then suddenly drop off, never to rise above 300 kbits/s again. If my connection regularly hit 1 MB/s but sometimes slowed down to 300 kbits/s, I would understand. That’s definitely network congestion and I can live with that. What I can’t live with is that either my connection is being forcibly limited at so low a speed that it’s in the next lower tier of service, or they’re too stupid to figure out how to fix their own hardware.
However, I’m not going to just stand around and get screwed. One of two things is going to happen: they’re either going to fix my connection and get it back where it should be or they’re going to shift us down to the lower plan. We’re not going to pay for what we’re not getting. It’s just too bad we’re locked into a contract.
In the meantime, I’m going to make sure to cost them as much money as possible by constantly calling their tech-support line and constantly having house visits by their technicians. I’m also going to start visiting other people in the neighborhood to see what kinds of speeds they’re getting on their connections. If their speeds are being capped too, then that’s all the more ammunition I can use to blast out their corrupt business practices on my blog.
Bradley's Old Fashioned Weblog 
globe is having problem with their modem. There are some user that doesnt realy know about the wimax issue. Wimax bm622 can be hacked and can be use by multiple user. For example you have a connected wimax bm622 modem having a mac address of(40:4D:8E:8B:3E:F4) and I have disconnected wimax bm622 modem that was cut off to the globe connection. It can still be connected using the mac address of live users. If you plan to disconnect your plan. Dont throw your MODEMS it can be revived using live MAC address of others.
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Yep Globe Wimax 1 Mbps is just good for 2 months..After that it is just a load of crap! My skype keeps on reconnecting everytime.I'll probably tell my wife to cut the b*llsh1t service.
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im stucked at 0.9-0.16 mbps!!! with my 1 mbps plan!!!
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Anonymous December 16: I find that one of Globe's biggest issues is incompetent CSRs that are unable to think individually and only follow a set script.
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They could be throttling which is actually unfair
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I love this blog! I hope i'm not too late, but yeah Globe and their wimax sucks big time! Mine is capped to 280kbps. Having exactly the same issue. Reached out to their customer support and couldn't give me a reasonable nor logical answer – erik
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nice blog.. we experience the same issue with the WIMAX. the 300kbps speed that we get both for download and upload happens when most people are awake 8am – 10pm. 10pm till around 730am, speeds all good reaching 1.3Mbps.. could be with the tower in our area..definitely this is a globe issue.. could be because we are not using a hardline – like what dsl uses where in they have their own cards each on a DSLAM or CO. because of congestion in the area wherein we have to share bandwidth with other users or its just that globe is really greedy, they put a cap during the day time to accommodate more people hence, lower speed/bandwidth. leo from Baguio City
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Tony: Best of luck getting that sorted out. It does sound like something that could only have happened in the Philippines though.Globe is pretty poor to start with and I just never hear anything good about it. I've even heard complaints from people with the wired Globe internet connections.If you want to stay online successfully, you might wind up having to move. My in-law's neighborhood is decades old and it still doesn't have telephone service. It's not even that far out from town. I think the problem is that people keep stealing the phone lines and the boxes they put on the poles. So… waiting for it to get to you probably won't work.
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Here's a story for you about globe wimax.. sorry it's a little long winded but its a long story!!I've been here a year now, a Brit who just spent the previous 3 years in Saudi, married to a Filipina..When I got here I spent a few months sorting out accommodation then went looking for an internet connection..The usb dongles didn't work worth shit for any provider, after all I was a whole 1km from a main town and its tower….So I went looking…. no cables too far from town.. so wimax was the answer..Went to their offices in SM and was told by the Globe and PLDT each after a week of waiting that there was no service in my area!!!A few days later I get an anonymous call from someone claiming to be a globe engineer who informed me that actually the offices don't know what they are talking about and PLDT can install my wimax for me – go to their main offices and one of their engineers will sort me out, just call when I am going and I will be met by the engineer..So off I go, am met by a friendly engineer who informs me that there will be no problem with my installation, its just that the office has not caught up with what can actually be installed now.. Filled in all the application forms inside the PLDT offices and went home..Following day three PLDT engineers turn up and install a wimax setup, it works fine.. have a good connection, can surf etc.. no problems..Pay them the installation fee and they say that they will come collect my monthly fee when they pass as I am so far from the office!! (Oh yeah… something not right here.. but my internet works so who gives a shit!!)Two weeks pass and I have a reduction in speed and it keeps going off, I phone the guys and within a couple of days my antenna is 10feet higher and perfect…….It was around here that I realized that the wimax was globe not PLDT even though the guys were wearing PLDT uniforms and I had applied in PLDT!!!!The guys smiled and said that it was OK, they worked as contractors for globe etc…. BS!!! But I had working internet so……..My internet worked a dream for 6 months, speed approaching the 1mb limit and beyond at times, then the modem failed.. it died.. no lights.. nothing… The engineer took 2 weeks to take it then another week to repair… Back to working as before.. for 2 weeks…..Took 3 more weeks to get me a replacement modem! Not very happy.. then it did not work when I plugged it in… signal 100% but no connection…He took another week to come, changed the “mac address” to pirate a different connection and I was back and running…. for 2 weeks..After a few more weeks of changing addresses and the like to avoid being disconnected by Globe and listening to BS from this A-hole I decided enough was enough and applied for an official connection at Globe…Globe tells me that there is no signal where I live! I tell them BS, I have 100% signal on my pirate setup… choke choke…. ah ok sir… we will come out and install……I have had my official wimax now almost 3 weeks and have yet to achieve 200kb let alone 1mb.. I have difficulty opening webpages full stop as the latency is too high. Engineers been out 3 times and fixed nothing, twice visits arranged have been cancelled by head office without talking to me the customer first..I am told that the connection speed is “normal”, but I can point at my pirate box and say I had 1mb, reliably until globe tried to cut out the pirates.. But the real problem is I just can't open webpages 100% of the time.. can take me 10 attempts before it will open…Speedtest.net, says ok, but pingtest.net says I have an F grade connection, F for fucking useless as far as I can tell….I will let you know if I ever get a decent connection..
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On the same boat,We should inform others not to subscribe to GLOBE, The service is really bad and a rip off. One of my domains is Philippines.com.au , Australian based, with more than 20k Filipino subscribers. Surely this poor service of GLOBE Telecom will be exposed.
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There is another hidden policy.. THE 3GB per DAY.. once you reach that, they automatically drop your bandwidth from 1 Mbps to 0.3Mbps.. If you dont complain, your BW will remain that way forever..WHAT WOULD HAPPEN TO THOSE SUBSCRIBERS WHO ARE NOT COMPUTER EXPERTS.. POGI POINTS NA SA GLOBE.. NAKA PERA NA.. GLOBE NANLOLOKO NG TAONG BAYAN.. DAIG NYO PA ANG MGA MAGNANAKAW..kung magananakaw nga mahuhuli kinukulong.. KAYO KINAKASUHAN PA ANG CUSTOMER NA NILOKO NYO kung hindi maka bayad..
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Globe totally sucks! But we have no choice in the internet provider cause we are living in Barrio (Baryo) No DSL Available -_-Its the only way out.. First, The speed in fairly good on the first month… about 120-140kbps of downloading then it dropped to 35kbps maximum …. oh great! When i called the costumer service of Globe, I told them the Problem, And They respond a solution with “RETARDED” idea….. “Sir, Your Computer May be Affected with Viruses and Spywares, Please Scan Your Computer and report us of any changes…”I did it and called again (It has no virus, I used AVIRA PREMIUM, SUPER ANTISPYWARE, MALWAREBYTE)I told them the problem is not fixed, And the response is that, “PLEASE REFORMAT YOUR COMPUTER, SIR, THAT SHOULD SOLVE THE PROBLEM”Naahhh… yaa.. right…. DONT MESS WITH ME! I am pretty good in computer and they told me to reformat my PC? what a joke, I Dropped That Call wanting to punch the face of the RESPONDER of the globe..I called again, and i felt relief…. The Costumer Service that answered me told me about the policy of 25GB per month… I quickly see this and i know its my fault…. But what hurts the most is that, When we File an application, They “DIDN'T” told us about that policy, and they will just cap our speed without warning….. I CURSE YOU GLOBE! JUST WAIT UNTIL PLDT REACH US! WE'LL SAY FAREWELL TO THE SUCKED SERVICE YOU PROVIDED US,!
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If you can check my experience too in my blog. Indeed, their customer service team SUCKS. No question about it.
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puro porma lang globe! bulok lahat serbisyo
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putang inang globe yan badtrip gnwa ko na lahat ng paraan pero 300kpbs parin d pa sila mamatay lahat
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i have the same problem too..i got the 995 plan..its good for 1 week then poooof down the internet speed go..fuck globe!!gotta switch to PLDT
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WTF to GLOBE!!! All they care is MONEY3x! SHut them down!!!! FUCK GLOBE EACH AND EVERY SINGLE DAY!!!
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TO ALL OF YOU WHO ARE PLANNING HAVE A GLOBE WIMAX CONNECTION.. DONT!!! THAT 1 MBPS IS INDEED ONLY GOOD FOR 2 WEEKS!!! THE REST OF IS IS 300 KBPS..
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Guys, just read THIS! http://site.globe.com.ph/broadband/fup?sid=TftorcuxpRcAAGvlHLsAAABDe
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Good move lesterg. When you put your money where your mouth is and switch to another provider, that's the best way to let a company know you don't like the way they do business.
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i'm so embarrassed on GLOBE WIMAX 995 plan here in Tanza Cavite( walang magawang solution ang globe technical support nila regarding sa browsing problem ko)….. so we deciced to terminate their globe wimax and switch to other i.s.p. GOOD BYE GLOBE WIMAX SUCK!!
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u dont have to pay when ur not getting the services that they've offered, globe wimax sucks,. i was a subscriber to wimax back then. i also experience that fucking services and started not paying the bill
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REGULATION OF SALES ACTS AND PRACTICES Art. 50. Prohibition Against Deceptive Sales Acts or Practices. – A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation of fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service. Without limiting the scope of the above paragraph, the act or practice of a seller or supplier is deceptive when it represents that: (b) a consumer product or service is of a particular standard, quality, grade, style, or model when in fact it is not; (e) a consumer product or service has been supplied in accordance with the previous representation when in fact it is not;
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Art. 51. Deceptive Sales Act or Practices By Regulation. – The Department shall, after due notice and hearing, promulgate regulations declaring as deceptive any sales act, practice or technique which is a misrepresentation of facts other than these enumerated in Article 50. Art. 52. Unfair or Unconscionable Sales Act or Practice. – An unfair or unconscionable sales act or practice by a seller or supplier in connection with a consumer transaction violates this Chapter whether it occurs before, during or after the consumer transaction. An act or practice shall be deemed unfair or unconscionable whenever the producer, manufacturer, distributor, supplier or seller, by taking advantage of the consumer's physical or mental infirmity, ignorance, illiteracy, lack of time or the general conditions of the environment or surroundings, induces the consumer to enter into a sales or lease transaction grossly inimical to the interests of the consumer or grossly one-sided in favor of the producer, manufacturer, distributor, supplier or seller. In determining whether an act or practice is unfair and unconscionable, the following circumstances shall be considered: (b) that when the consumer transaction was entered into, the price grossly exceeded the price at which similar products or services were readily obtainable in similar transaction by like consumers; (c) that when the consumer transaction was entered into, the consumer was unable to receive a substantial benefit from the subject of the transaction;
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Globe has multi violations on the Philippine Consumer Act Law:REGULATION OF SALES ACTS AND PRACTICES Art. 50. Prohibition Against Deceptive Sales Acts or Practices. – A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation of fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service. Without limiting the scope of the above paragraph, the act or practice of a seller or supplier is deceptive when it represents that: (b) a consumer product or service is of a particular standard, quality, grade, style, or model when in fact it is not; (e) a consumer product or service has been supplied in accordance with the previous representation when in fact it is not;
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See if you can break the contract without a penalty. I don't know for sure, but there might be a trial period on the service.
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frack man! i shud hav red yor blog b4 subscribing to this annoying wimax – it's even slower than my sun that i was using last month…sheesh!!! – went thru the routine with ther hot line but I have a feeling this is not goin to be fix! aaaah! tnx any way! Peace!>:]
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toinks cant you see your latency? freaking idiot!! hehehe download speed that fast but having poor latency only an idiot would call that one good..
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ano po ba yung hotline number nila kasi ipapa putol ko na yung globe ko.
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pinaputol ko na nga din globe namin sa sobrang bilis.
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hey.. im experiencing same hell as u got with this f*cking globe tattoo…as in i can say..wha the F>>>>!!!!!!
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Wow! You write a lot (no pun intended). Having the same freakin issue! Started this month. Will definitely file a complaint with the NTC (equiv of FCC in the US). First and foremost, when I applied for a line, I was not informed by the Sales rep who sold the service to me that Globe has a Fair Use Policy (http://site.globe.com.ph/broadband/fup?sid=TRnTocuxpRYAAElOeFwAAAEde). When I signed my application, there was no policy/terms and conditions attached with it. And no one in globe's customer service/technical support department knew about this Fair Use Policy- either the network's being restored or that my issue's being escalated to the higher level (?) did not know that God also do technical troubleshooting. HOW TO FILE A COMPLAINT TO NTC: http://www.facebook.com/note.php?note_id=140683325967698&id=120077124670370&ref=mf
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What type of mobile are you using? iPhone? Android? Blackberry? If it's a smartphone, you may want to check your settings and ensure that it has 3G Data usage turned to off. Some smartphone's use data in the background, without you even knowing, checking for updates and such.It's probably Globe's fault though.
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Globe has charged me P 2,400 plus last month for alleged internet usage on my cellphone, which I did not use. After appealing to them, they waived the charges. This month they charged me again, for this month's alleged usage, but I still haven't used the Internet on my cellphone. Now they are insisting that I pay. I can prove that I didn't use the Internet on my cellphone, but they won't listen. This is unfair! I'm not the only one who has been having this problem.My theory about the disappearing prepaid load: It's being shaved off my alleged “Internet usage,” and since you're on prepaid, there's no bill to check.
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sir mabagal po ang wimax
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Ya. Globe WiMax is 8 mb/s maximum, uncapped. The image is hosted on the SpeedTest site, so it has to be legit. What I'm figuring is the guy didn't read the article properly, maybe because he can't understand English, and is on a wired connection with Globe.
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*magkaparehas kayong mukha ng unggoy dyan – you both look like the monkey. ( refering to the monkey in the photo)
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hello brad, he said “Hey! Admin, Where are you from? Globe is fast! hahahaha, magkaparehas kayong mukang unggoy dyan – you both look like a monkey.kainin mo (link to speed test) – eat this…53.16? even faster than the 8mbps uncapped globe wimax? lol must be photoshopped.lol
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HOY ADMIN SAANG KANTO KA? MABILIS NMAN ANG GLOBE AHHAHAHAHAHAHA magkaparehas kayong mkuha ng unggoy dyan! Kainin mo!!!!!!!!! http://www.speedtest.net/result/1002615628.png
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Hi. I think the instructions they give out are targeted towards people who aren't exactly clued in when it comes to modern technology. You know, the people that can't tell the difference between a search engine and a web browser. I have had instances where I had to restart my router to get my speed back up, but that was in Singapore and the US, after running BitTorrent all night long. There is no instance where unplugging a router for a whole day would make any significant difference in connection speed.You're exactly right. Your bandwidth limit was capped at .3 mB/s. Mine was too. In fact, mine is right now. I found out it caps after you exceed 25 GB. I don't know if it counts upload and downloads, but it seems to kick in after 25 GBs down for me and reset on the 1st of September, but capped again on the 17th.I spent a lot of time hassling the CSRs and even spoke the Director of Digital Marketing after he messaged me on Facebook about this blog post. None of them would ever admit to the bandwidth capping.I think you're making a good move, but be sure to check PLDT's fine print on their contract to see if they have some sort of bandwidth capping as well.I'll be writing my follow up post soon.
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I'm a Globe WiMAX subscriber for more than a year now. The speed was perfect for the first few months except these past weeks.My connection was like yours for roughly a month (July-August), suddenly returned to 1 Mbps and then back to 0.3 at some instances. I called the customer service and all he could say is that what causes it is my wireless router. He told me to disconnect it for a day and reconnect it and see if there would be any changes. I say fuck that shit! My router is working perfectly fine. What's the logic with that, anyway? I mean, even if you have something like a router and you only use a single computer, there should not be any decrease in bandwidth unless they did cap it. And it's true that they did cap it. My neighbors complain about the same issue, I told the CSR that other people in our area experience the same thing and he would just change the topic, saying instructions that are utterly useless.Now my Globe WiMAX connection is on constant 0.6 Mbps and what's so fucked up is that it disconnects like every hour (the signal bars don't light up), so I have to constantly unplug and plug it back in to restore the full signal, which is ridiculous.I have applied for PLDT myDSL yesterday and I think that having my Globe WiMAX disconnected entirely is a very good riddance.
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Ya, they act like 1.2 is a lot to start with.
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Yes I agree more, that's why I hate calling them. I will have to monitor my connection for a few days to get good conclusions about the bandwidth limit. having been capped for those reasons.Eventually hope our connection gets back to the whopping 1.20 mbps bandwidth.
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Ya. I agree with you. Every time I call they give me a load of bullshit. It's like they don't annotate the account to list previous conversations and problems / resolutions. It's getting more tiring to have to explain to them every time what's going on, but I'll keep doing it because I want my connection fixed.
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my globe wimax connection giving me good bandwidths after my first 3 weeks, that was 1 month and 1 week ago, i have been a subscriber for two months now.i can say i am satisfied with 1.20 mbps for 1 mbps connection, but recently i am having drastic slowdowns lately, yes at 0.30 mbps just like yours.i hate calling their customer support because they just annoy you with loads of BS that is not very helpful.i will monitor my speed for a few more days, then i will decide to call them. =(
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I just found the post on your blog about Globe doing the same thing to you. I see you've been calling them and they've been giving you the same response about 300 kbits/s. That's a load of crap right?
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Sounds like you're having the same trouble I am. Have you noticed a large increase in the number of subscribers in your area? Do you consume a lot of bandwidth? I'm just trying to figure out possible causes. You should start calling now, because if it's like mine, it won't improve, and don't let them tell you that it's acceptable, because we both know it's not!Just to let you know, the Globe technicians didn't show up again today. I guess there's going to be a call #4.
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I'm not normally one for conspiracy theories, but I really think Globe is doing this on purpose to maximize their profits without offering the service they claim to. Like I said, I'm going to keep on them to try to get this fixed. There will be more updates…995 PHP is 14.23 GBP. In the US, that same amount would get me a really good DSL connection.
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hi bradly, hmmm i am begining to think about my wimax, after 2 months or so of 1.20 mbps download speed, 1.10 mbps upload speed, for about 3 days lately i am having 0.27 mbps .030 mbps download speed……ill subscribe to your blog, so ill know if things improve on your wimax.
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I hate it when stuff like this happens!! especially when you contact them and all they seem to do is quote you things from their “handbook”! hopefully this'll get sorted for you!(how much is 959 PHP in £??)
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