If anyone is wondering how it’s going now that it’s implemented, I thought I’d leave a few thoughts here.
I drive to work daily. I live in the central Bronx and work in south Brooklyn by the Verrazzano Bridge. My commute takes me down the Westside Highway into the HLC Tunnel or down the FDR and across the Brooklyn Bridge, then down 278. So, I don’t go into the CRZ daily, but the change in traffic patterns affects me because I use the same roads for a leg of my trip as people who do.
The implementation of the toll has been both good and bad for me, but more good than bad, if I can get a billing issue fixed.
Pro:
Improved Commute Times
Initially, traffic was heavily reduced to the point that I was getting from the central Bronx to the Verrazzano in about 45 minutes. After about a week, traffic evened back out as people figured out new commutes and/or decided what they could no longer afford in order to get to work every day.
My commute time to work is about the same as it was before. I leave my residence in the Bronx around 7:20 AM and it takes me about an hour to get to my place of employment in south Brooklyn. Some days it’s 50 minutes and some days it’s 70 minutes, bust it’s usually about 57 minutes. That is consistent. The return trip is where I’m seeing massive gains. It used to take me an hour and a half to two hours to get home most days. Now, my trip home is about 50 minutes to 70 minutes.
I’m saving time on my way home mostly because of reduced traffic going into the Hugh L Carey tunnel that connects Brooklyn to the southern tip of Manhattan. Without traffic backing up onto 278, I can either roll through the tunnel quite rapidly or continue up to 278 to the Brooklyn Bridge, continuing my trip north on either the West Side Highway or the FDR.
Basically, I’m saving about three and a half to four hours a week on my commute times. That’s a huge bonus for me because it gives me more time in the evenings to relax by myself or with my wife before jumping into the regular routine of getting ready for the next day.
Con:
False positives on toll cameras
The biggest issue I’m facing right now is being incorrectly billed for trips into the CRZ that I didn’t make.
Despite my staying outside of he CRZ on my daily commutes, I noticed on my EZPass billing that I was being charged the CRZ $9.00 toll every single day. Why? I followed the rules. I didn’t want to be tolled so I didn’t go into the toll zone. Not that I have any reason to leave the highways on my daily commute anyway. Was someone spoofing my plate?
Nope. Turns out that EZPass is incorrectly billing anyone who uses the HLC the CRZ Zone Toll automatically, no matter if you turn onto the West Side Highway and continue out of the congestion zone or not. As soon as you exit the tunnel, they’re tolling you for both the tunnel and the CRZ.
This isn’t supposed to happen. The West Side Highway and the HLC Tunnel are excluded roadways. The only time you should encounter the CRZ toll in relation to the HLC Tunnel is if you exit the tunnel and turn onto Trinity Place, which is a local road with a right exit just before you hit the West Side Highway.
I had a long conversation about this with an EZPass employee who at first was trying to tell me, based on information from her supervisor, that using the HLC makes you subject to the CRZ Toll. I had to point out that the plan as presented by the city and on the 311 website says otherwise. She wound up putting in a ticket for me to have the charges removed from my account, but it could take up to 21 business days for me to see whether or not that happens.
EZPass is illegally tolling people who are following the rules and they don’t even seem to be aware in general that moving from the excluded HLC to the excluded West Side Highway is supposed to be congestion relief zone toll-free.
How was this flaw overlooked during their supposed testing phase? And why would EZPass employees not have an understanding of how tolls are supposed to be applied in relation to the Congestion Relief Plan? Do I have to call back every month to dispute charges? Or will this get fixed? We’re only 21 days into this new program, but these seem like pretty big flaws.
Summary
I was very opposed to the CRZ toll when I first heard about it. It wasn’t until about a month before it was implemented that I realized that it would probably make my commute faster since I have to travel past Lower Manhattan. If I had to pay $9 when I occasionally visited my mother or went shopping in Lower Manhattan, I was ok with that. And I’m still ok with that, as long as EZPass stops billing me for not going into the CRZ.














